Policies

Refunds 

High Society Hair Co.

Due to the nature of our products and for hygiene and safety reasons, all sales are final. We do not offer refunds or returns. ALL SALES ARE FINAL

Exceptions

An exception will only be made if:

• You receive the wrong item, or

• There is a verified mistake made on our end.

We must be notified within 48 hours of delivery with clear photos and or videos of the product and original packaging. If the product is altered in any way your return will be denied!

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Return Conditions (If Approved)

If a return is approved due to an error on our end:

• Hair bundles must be unaltered, unused, unwashed, uncut, and uninstalled.

• Bundles must remain in their original binding and packaging.

• Security ties/bands must not be removed.

Any product that has been altered, dyed, chemically processed, brushed excessively, or removed from its original binding will not be accepted.

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Store Credit & Restocking Fee

Approved returns will be issued store credit only.

No monetary refunds will be provided.

High Society Hair Co. reserves the right to apply a restocking fee, which will be deducted from the total store credit issued. The restocking fee amount will be determined based on the condition of the returned item.

Store credit:

• Covers the original purchase price (excluding shipping fees)

• Is non-transferable

• Cannot be redeemed for cash

 

Shipping

High Society Hair Co.

Thank you for shopping with High Society Hair Co. We are committed to ensuring each order meets our quality standards before shipment.

Order Processing

All orders require 7–10 business days for processing before shipment.

Processing time does not include weekends or holidays.

Processing time and shipping time are separate.

Orders are not shipped on weekends or major holidays.

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Shipping Time

Once your order has been processed and shipped, standard shipping typically takes 3–5 business days, depending on your location and the carrier.

A tracking number will be sent via email once your order has shipped.

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Shipping Delays

High Society Hair Co. is not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Holidays or peak shipping seasons

• Incorrect or incomplete shipping information provided at checkout

Please ensure your shipping address is correct before placing your order.

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Lost or Stolen Packages

High Society Hair Co. is not responsible for lost or stolen packages once they are marked as delivered. Customers must contact the shipping carrier directly to file a claim.

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Address Changes

Address change requests must be submitted within 24 hours of placing your order. We cannot guarantee changes once processing has begun.